How to prevent microaggressions from undermining your team
When left unchecked, microaggressions at work can have a debilitating impact on individuals, teams and the wider business due to people feeling belittled, afraid and disregarded. I contributed to this piece for Forbes about how to prevent microaggressions causing issues in your organization.
Why your businesses fell for the AI inclusion illusion – and what it’s going to cost you
I sat down with Paul Armstrong and we had a fascinating conversation about AI and inclusion. Read this article in CityAM about how AI “standardises” non-conforming features, amplifies existing biases and how accessibility seems to have fallen out of fashion in some markets, despite the legislative landscape being stricter than ever.
From Algorithms to Accessibility: What Writers Can Actually Learn from A.I.
A.I. tools may not understand emotion or accuracy, but their structure offers valuable lessons for making human writing more accessible. Matisse Hamel-Nelis and I wrote this article for Observer about what we can all learn from AI to be better, more accessible writers.
Accessible Communication: The hidden multiplier effect
Accessibility isn’t just about following guidelines or avoiding legal issues. It’s about creating more impactful communications that don’t exclude anyone. Matisse Hamel-Nelis and I wrote this article for Strategic about how accessibility expands your reach, builds trust and helps you move beyond compliance towards communications excellence.